You can cancel your order within 24 hours of placing it. Once the order has been dispatched from our nursery, it cannot be cancelled.
Live plants are considered perishable goods. We do not accept returns on live plants if they have been delivered in good condition. It is the customer's responsibility to care for the plant once delivered.
If you receive a damaged plant, broken pot, or defective gardening accessory, please notify us within 24 hours of delivery along with photographic evidence. We will arrange a replacement or refund.
Approved refunds will be processed within 5-7 business days and will be credited to the original method of payment.